Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

At Natural Garden Academy, we are committed to your satisfaction with our landscape design courses. This Refund Policy explains our policies regarding refunds, cancellations, and exchanges for course purchases made through our website.

Company Information:

  • Natural Garden Academy
  • Registration Number: 13626799
  • Address: Apt. 917 5 Ortiz Reach South Jeniferfurt, WA 2132, Germany
  • Phone: +8500152399402
  • Email: info@ecostrategy-ml.com

2. 30-Day Money-Back Guarantee

2.1 Eligibility

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date.

2.2 Conditions for Refund

To be eligible for a refund under our 30-day guarantee:

  • The refund request must be submitted within 30 calendar days from the date of purchase
  • You must provide a valid reason for your dissatisfaction
  • You have not violated our Terms and Conditions
  • You have not previously requested and received a refund for the same course
  • The course was not purchased during a special promotion explicitly marked as "non-refundable"

2.3 Course Access Limitation

While we do not impose strict limitations on course consumption during the refund period, we reserve the right to deny refunds if we detect abuse of our refund policy, such as:

  • Completing the entire course before requesting a refund
  • Downloading all course materials before requesting a refund
  • Repeatedly purchasing and refunding courses
  • Sharing course materials with others before requesting a refund

3. How to Request a Refund

3.1 Refund Request Process

To request a refund, please follow these steps:

  1. Contact our customer support team at info@ecostrategy-ml.com or call +8500152399402
  2. Include in your request:
    • Your full name
    • Email address associated with your purchase
    • Order number or transaction ID
    • Course name(s)
    • Brief explanation of your reason for the refund request
    • Date of purchase
  3. Submit your request within the 30-day refund period

3.2 Response Time

We will acknowledge receipt of your refund request within 2 business days and provide a decision within 5-7 business days. During peak periods, response times may be slightly longer.

4. Refund Processing

4.1 Approved Refunds

Once your refund is approved:

  • Your course access will be immediately revoked
  • Refunds will be processed within 5-10 business days
  • The refund will be issued to the original payment method used for purchase
  • You will receive an email confirmation when the refund is processed

4.2 Refund Timing

After we process your refund:

  • Credit/Debit Cards: 5-10 business days (may vary by financial institution)
  • PayPal: 3-5 business days
  • Other payment methods: 7-14 business days

Please note that processing times may vary depending on your bank or payment provider. If you do not receive your refund within the expected timeframe, please contact your financial institution first before reaching out to us.

4.3 Partial Refunds

In certain circumstances, we may offer partial refunds:

  • If you've completed a significant portion of the course but experienced technical issues
  • For bundle purchases where you wish to refund only specific courses
  • At our discretion for unique situations

5. Non-Refundable Items and Situations

5.1 After 30 Days

Refund requests submitted after 30 days from the purchase date cannot be accepted, except in the following circumstances:

  • Technical issues on our platform prevented access to the course (must be reported within 60 days)
  • Course content was misrepresented or significantly different from the description
  • Required by applicable consumer protection laws

5.2 Special Promotions

Courses purchased during special promotional events marked as "final sale" or "non-refundable" are not eligible for refunds unless required by law.

5.3 Gift Purchases

If a course was purchased as a gift and has been redeemed by the recipient, refunds must be requested by the recipient, not the purchaser.

5.4 Subscription Services

If we offer subscription-based services in the future, separate refund terms will apply and will be clearly communicated at the time of purchase.

6. Technical Issues and Course Quality

6.1 Technical Problems

If you experience technical difficulties accessing or using your course:

  • Contact our support team immediately at info@ecostrategy-ml.com
  • We will work diligently to resolve technical issues within 48-72 hours
  • Your 30-day refund period may be extended if technical issues persist
  • If we cannot resolve the issue, you will be eligible for a full refund

6.2 Course Content Issues

If course content does not match the description or contains significant errors:

  • Report the issue to our team with specific details
  • We will review your complaint and either update the course or offer a refund
  • You may be eligible for a refund beyond the 30-day period in such cases

7. Cancellations

7.1 Before Course Access

If you cancel your order before accessing any course content, you are entitled to a full refund, regardless of the 30-day period.

7.2 After Course Access

Once you have accessed course content, cancellations are subject to our standard 30-day refund policy.

8. Exchanges

We do not offer direct course exchanges. If you wish to switch to a different course:

  1. Request a refund for your current course (within the 30-day period)
  2. Once the refund is processed, purchase the desired course

Alternatively, contact our support team to discuss potential solutions if you purchased the wrong course by mistake.

9. Bundle Purchases

9.1 Complete Bundle Refunds

If you purchase a course bundle, you may request a refund for the entire bundle within 30 days, subject to our standard refund conditions.

9.2 Individual Course Refunds from Bundles

You may request a partial refund for individual courses within a bundle, but:

  • The refund amount will be calculated based on the individual course price, not the discounted bundle price
  • The refund cannot exceed the total amount paid for the bundle
  • Access to the refunded course(s) will be revoked

10. Fraudulent Activity

We take fraud seriously. If we detect fraudulent activity related to your purchase or refund request:

  • Your refund request will be denied
  • Your account may be suspended or terminated
  • We may report the activity to relevant authorities
  • We reserve the right to pursue legal action

Examples of fraudulent activity include:

  • Using stolen payment methods
  • Creating multiple accounts to exploit refund policies
  • Providing false information in refund requests
  • Chargebacks after receiving a refund

11. Chargebacks and Disputes

11.1 Before Initiating a Chargeback

Before disputing a charge with your financial institution, please contact us at info@ecostrategy-ml.com. Most issues can be resolved quickly through direct communication.

11.2 Chargeback Consequences

If you initiate a chargeback:

  • Your account will be immediately suspended
  • All course access will be revoked
  • You will be responsible for any chargeback fees we incur
  • We will contest the chargeback with evidence of legitimate transaction and course delivery
  • Future purchases may be restricted

11.3 Duplicate Refunds

If you receive both a refund from us and a successful chargeback, you are required to return one payment. Failure to do so may result in legal action.

12. Consumer Rights

12.1 Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. Depending on your jurisdiction, you may have additional rights that supersede our policy.

12.2 EU Consumers

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason, subject to certain conditions under EU consumer law.

12.3 Other Jurisdictions

Consumers in other jurisdictions may have specific rights under local laws. Please contact us if you believe your local laws provide additional protections.

13. Exceptions and Special Circumstances

We may make exceptions to this policy in special circumstances, including but not limited to:

  • Serious illness or family emergency
  • Military deployment
  • Natural disasters or unforeseen circumstances
  • Significant life changes affecting ability to complete courses

Please contact us to discuss your situation. While we cannot guarantee an exception, we will review each case individually.

14. Course Updates and Changes

14.1 Content Updates

We periodically update course content to ensure accuracy and relevance. Course updates do not entitle you to a refund if:

  • Updates improve or expand existing content
  • Changes correct errors or outdated information
  • Updates enhance course quality or user experience

14.2 Significant Changes

If we make significant changes that substantially diminish the value or scope of a course you purchased, you may be eligible for a refund even after the 30-day period. Contact us to discuss your situation.

15. Contact Us About Refunds

For any questions about our Refund Policy or to request a refund, please contact us:

  • Email: info@ecostrategy-ml.com (preferred method)
  • Phone: +8500152399402 (Monday-Friday, 9:00 AM - 5:00 PM CET)
  • Mail: Natural Garden Academy, Apt. 917 5 Ortiz Reach South Jeniferfurt, WA 2132, Germany

When contacting us, please have your order information ready to expedite the process.

16. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

However, any changes to this policy will not affect refund requests for purchases made before the policy change. Your refund rights will be governed by the policy in effect at the time of your purchase.

17. Limitation of Liability

Our total liability for refunds is limited to the amount you paid for the course(s) in question. We are not responsible for any indirect, incidental, or consequential damages arising from refund delays or denials.

18. Privacy and Data Handling

Information collected during the refund process will be handled in accordance with our Privacy Policy. We will retain transaction records and refund requests for accounting and legal compliance purposes.

19. Governing Law

This Refund Policy is governed by the laws of Germany. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Germany, except where local consumer protection laws provide otherwise.

20. Final Provisions

This Refund Policy is part of our Terms and Conditions. If there is any conflict between this Refund Policy and our Terms and Conditions, this Refund Policy shall prevail with respect to refund matters.

We reserve the right to refuse refunds in cases of suspected fraud, abuse, or violation of our terms. All refund decisions are at our sole discretion, subject to applicable consumer protection laws.